Core Business Scenarios
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Pre-Sales Lead Generation
Automatically identify high-intent customers, efficiently collect key information, and improve lead conversion rates
- Provide round‑the‑clock service, covering nights and holidays, with second‑level response times
- Accurately judge customer intent and lead generation willingness in open conversations
- Leverage rich product knowledge and strong general knowledge to provide high-quality professional answers and enhance customer trust
Effects
Conversion rate from inquiry to lead increased from 10% to 40%
Save over 1 million in labor costs annually
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Software Usage Consultation
Rapidly responds to user inquiries, efficiently guides users on software functionalities, and helps new users get up to speed quickly
- Accurately understand vague or incomplete user questions, quickly pinpoint specific functions or interface operations
- Provide contextually consistent and easy-to-follow guidance under different versions, permissions, or personalized configurations
Effects
Independent reception rate reaches 62%
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Technical Support
For customers and internal teams, automatically answer product technical questions during after-sales or product usage, provide troubleshooting guidance and ticket routing, improving service efficiency
- Accurately identify semantic expressions and contextual dependencies of complex technical issues, ensuring answers are accurate and aligned with user scenarios
- Leverages the agent knowledge base and large language model analysis to quickly pinpoint issues and provide comprehensive solutions
- Smoothly escalates unresolved issues to human support for further processing
Effects
Accuracy exceeds 85%, average response time within 3S
Independent reception rate increased from 20% to 35%
Case Studies & Quantified Effects
Unmanned Customer Service for SaaS Enterprise Websites
Challenge:
- •Inability of human customer service to provide round-the-clock coverage; low lead capture rates from traditional forms
- • Lengthy training cycles for human customer service, making it difficult to quickly and effectively master comprehensive product expertise
Solution:
Deploy Zenava to operate autonomously on the official website. It delivers professional interpretation by integrating product features, industry case studies, and product highlights for customers, while automatically conducting preliminary lead qualification and information collection
Quantified Effects:
- Achieves round‑the‑clock pre‑sales reception, enabling unattended customer service operation on the official website
- Lead capture rate reaches 46%, exceeding the human‑operated rate of 40%
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Internal Technical Support for Software Companies
Challenge:
- •Internal support processes are complex, such as system function usage and system integration requiring coordination from multiple positions
Solution:
Deploy Zenava to integrate product operation manuals, product documentation, technical support FAQs, and pre‑sales solution documents into a knowledge base. It provides round‑the‑clock support for inquiries from sales, pre‑sales, customers, and implementation engineers
Quantified Effects:
- Customer-facing employee efficiency increased by 15%~30%
- The technical support team saves 40% of its internal support time
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Ushering a New Chapter in Intelligent Conversations
Let Zenava AI empower your enterprise to intelligently upgrade customer conversation scenarios